01530 220693
support@jointes.co.uk
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About BORA
BORA have created revolutionary solutions in cooking and kitchen design. The BORA cooktop extractor fan draws off cooking vapours where they arise – at the cooktop itself. Together with a wide range of flexibly combinable professional cooktops, BORA offers real practical advantages and unites functionality, quality and aesthetics in truly unique systems.
How JES can help
If you are experiencing problems with your BORA appliance, and it is no longer covered by the manufacturer’s warranty, we can provide a number of services to help. We are the approved BORA service partner for the UK. Are appliance engineers and are fully trained on the entire product range. With fast access to authentic BORA OEM spare parts, BORA filters and BORA ducting covered by a 12 month guarantee, we ensure a high quality, trustworthy and reliable service for our clients.
Repair prices
| Model | Call out fee | 1/4 hourly rate |
|---|---|---|
| Repairs for all BORA Appliances. | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts and Parts For The Service Visit. | After 30mins, Call Out Fee charged every 15mins |
| GP4 Models Surface Mounted & Flush Mounted | £150.00 - 1st 30mins | £25.00 |
| All BORA Pure Models Surface Mounted & Flush Mounted. | £175.00 - 1st 30mins | £25.00 |
| All BORA Basic Models Surface Mounted & Flush Mounted | £175.00 - 1st 30mins | £25.00 |
| All BORA Classic Models Surface & Flush Mounted. | From £200.00 - 1st 30mins | £35.00 |
| All BORA Pro Models Surface & Flush Mounted. | From £225.00 - 1st 30 mins | £35.00 |
| All BORA XBO Models. | From £225.00 - 1st 30 mins | £35.00 |
| Non BORA Faults, charges depend on the model. | From £225.00 - 1st 30 mins | £35.00 |
| All listed prices exclude parts & VAT | ||
Glass change
| Model | Call out fee | 1/4 hourly rate |
|---|---|---|
| Glass change for all BORA Appliances | As Per Below, T&C's Applies | As Per Below |
| GP4 Models Surface MountedSurface Mounted or in it packaging | £200.00 Fixed | N/A |
| GP4 Models Flush Mounted | £300.00 Fixed | N/A |
| All Basic Models Surface Surface Mounted or in it packagingMounted | £250.00 Fixed | N/A |
| All Basic Models Flush Mounted | £300.00 Fixed | N/A |
| All PURE Models Surface Mounted or in it packaging | £250.00 Fixed | N/A |
| All PURE Models Flush Mounted | £300.00 Fixed | N/A |
| All Classic Models Surface & Flush Mounted | £350.00 Fixed | N/A |
| All Pro Models Surface & Flush Mounted | £350.00 Fixed | N/A |
| All BORA XBO Models .Glass Oven Door. | £200.00 Fixed | N/A |
| All listed prices exclude parts & VAT | ||
Servicing prices
| Model | Call out fee | 1/4 hourly rate |
|---|---|---|
| All BORA Health Checks without any faulty items not working | As Per Below, T&C's Applies | As Per Below |
| All BORA BASIC & GP4 Health Checks without any faulty items not working | From £175.00 | N/A |
| All BORA PURE Health Checks without any faulty items not working | From £200.00 | N/A |
| All BORA Classic Health Checks without any faulty items not working | From £300.00 | N/A |
| All BORA PRO Health Checks without any faulty items not working | From £300.00 | N/A |
| All BORA XBO Health Checks without any faulty items not working | £300.00 | N/A |
| All listed prices exclude parts & VAT | ||
Annual service
| Model | Call out fee | 1/4 hourly rate |
|---|---|---|
| BORA GP4U Cooking Systems | BORA GP4U Cooking Systems | BORA GP4U Cooking Systems |
| GP4U Cooking System | 1st service £200.00, thereafter £16.50 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| BORA BASIC Cooking Systems | BORA BASIC Cooking Systems | BORA BASIC Cooking Systems |
| All BASIC's Service Plan | 1st service £250.00, thereafter £20.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| BORA PURE Cooking Systems | BORA PURE Cooking Systems | BORA PURE Cooking Systems |
| All PURE's Service Plan | 1st service £250.00, £20.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| BORA Classic Cooking Systems | BORA Classic Cooking Systems | BORA Classic Cooking Systems |
| All Classic's Service Plan 1 System (Up To 2 Modulars and 1 Extractor) | 1st service £275.00, £22.00 Per Month, Plus 10% Off All Parts Fitted | £35.00 Once arrived Per Service visit |
| All Classic's Service Plan 2 System (Up To 4 Modulars and 2 Extractors) | 1st service £325.00, £25.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| All Classic Service Plan 3 (Up To 6 Modulars and 3 Extractors) | 1st service £375.00, £30.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| BORA Pro Cooking Systems | BORA Pro Cooking Systems | BORA Pro Cooking Systems |
| All PRO's Service Plan (Up To 2 Modulars and 1 Extractors) | 1st service £300.00, £24.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| All PRO's Service Plan (Up To 4 Modulars and 2 Extractors) | 1st service £350.00, £28.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| All PRO's Service Plan (Up To 6 Modulars and 3 Extractors) | 1st service £400.00, £28.00 Per Month, Plus 10% Off All Parts Fitted | £25.00 Once arrived Per Service visit |
| All listed prices exclude parts & VAT | ||
Installation
| Model | Call out fee | 1/4 hourly rate |
|---|---|---|
| Installation Package for all BORA Appliances, this includes a 1 year installation warranty | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, and Parts For The Service Visit. | As Per Below |
| All Basic Models | From £200.00 | N/A |
| All Pure Models | From £200.00 | N/A |
| GP4 Models | From £200.00 | N/A |
| All Classic Models | From £300.00 | N/A |
| All Pro Models | From £350.00 | N/A |
| XBO | From £250.00 | N/A |
| All listed prices exclude parts & VAT | ||
Filter spares
| Model | Price (each) | Installation charge |
|---|---|---|
| Call us for prices on Genuine BORA filters, Please check our Health plans | From £50.00 | Maybe required on Classic's & Pro Models |
| All listed prices exclude parts & VAT | ||
Accessories and parts
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Additional Information
Authentic Parts
All parts used at our service visits and repairs are authentic BORA OEM spare parts. We kindly ask you to make note of it, that spare parts are not included in the price above.
Parts Guarantee
Our BORA parts used for repair come with a 12-month guarantee. There is no warranty given on glass once fitted.
Additional charges
Additional charges may be applied for Miscellaneous parts, parking, tolls and appliance parts if this applies.
What if I want my repair to be Flush Mounted?
We kindly ask our customers to provide the silicon if the system is flush mounted, JES offers the service to supply stone silicon with an adiditional charge of £25.00 plus V.A.T but we kindly ask our customers that JES cannot be called to acount for the differences in the silicone tonality. The labour charge for the service can vary upon the requirements.
What does Installation for BORA products include?
Our prices for installation include 1st fix, 2nd fix, Silicon works if flush, software updates commission and handover.
What can I expect at a BORA Health Check?
Our prices for a BORA system health check includes
1 - An Electrical Connection and Safety Check performed by a certificated J.E.S Field Service Engineer.
2 - A BORA cooking zones performance test with a qualified BORA cookware conducted by a BORA Germany certificated J.E.S Field Service Engineer
3 - An air flow test at recirculating and ducted bora systems conducted by a BORA Germany certificated J.E.S Field Service Engineer (system dependent)
5 - Receive 5% discount on your BORA Filter for your BORA Cooking Appliance whilst we complete a health check on all PURE and Basic Systems.
6 - Check the condition of your Silicon joints if installed, if you require this re-sealing with silicon, we can provide this service at an additional charge.
7 - A free copy of your BORA appliance manual.
8 - A free copy of "OUR BORA 5 I 5 RECIPE EDITION".
9 - An elaborated JES health check summary report concerning all health checks tests performed by a BORA Germany certificated J.E.S Field Service Engineer.
Note - if any repairs are required then it changes to a repair charge. Full access will be required for us to complete a BORA Health Check.
JES Service call charge Visit on BORA Products - Dealer/Installer/Enduser Error
Charged from £200.00 plus V.A.T will apply if the problem was not caused by the system it's self, this only covers up to 30mins labour, an extra service labour charge which varies on the model we are attending will be applied for every 15mins after the 1st 30 mins. We therfore kindly ask you read the confirmation email carefully before acknowledging a service visit. Additional charges listed above may also apply.
Non Attendance Fee
Non Attendance From £200.00 plus Vat and other additional charges that we may incurr within 24 working hours before service visit date.
Call Back
We call you back at a time that suits you.
Diagnosis
We diagnose the problem on the phone.
Quote
We will provide a fixed quote including labour, parts and VAT.
Engineer attends
An expert engineer will come out at a convenient time with our workshop van.
Fixed
The problem is fixed.
Accreditations
Your Extraction & Cooking Specialists
Caring for your cooking and extracting appliances since 2005.