About BORA

BORA have created revolutionary solutions in cooking and kitchen design. The BORA cooktop extractor fan draws off cooking vapours where they arise – at the cooktop itself. Together with a wide range of flexibly combinable professional cooktops, BORA offers real practical advantages and unites functionality, quality and aesthetics in truly unique systems.

How JES can help

If you are experiencing problems with your BORA appliance, and it is no longer covered by the manufacturer’s warranty, we can provide a number of services to help. We are the approved BORA service partner for the UK. Are appliance engineers and are fully trained on the entire product range. With fast access to authentic BORA OEM spare parts, BORA filters and BORA ducting covered by a 12 month guarantee, we ensure a high quality, trustworthy and reliable service for our clients.

BORA Cooking Systems
BORA Cooking Systems
BORA Cooking Systems

Repair prices

ModelCall out fee1/4 hourly rate
Repairs for all BORA Appliances.As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts and Parts For The Service Visit.After 30mins, Call Out Fee charged every 15mins
All BORA Pure Models Surface Mounted & Flush Mounted.£175.00 - 1st 30mins£25.00
All BORA Basic Models Surface Mounted & Flush Mounted£175.00 - 1st 30mins£25.00
GP4 Models Surface Mounted & Flush Mounted£175.00 - 1st 30mins£25.00
All BORA Classic Models Surface & Flush Mounted.From £199.00 - 1st 30mins£35.00
All BORA Pro Models Surface & Flush Mounted.From £199.00 - 1st 30 mins£35.00
All BORA XBO Models.From £199.00 - 1st 30 mins£35.00
Non BORA Faults, charges depend on the model.From £199.00 - 1st 30 mins£35.00
All listed prices exclude parts & VAT

Glass change

ModelCall out fee1/4 hourly rate
Glass change for all BORA AppliancesAs Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, Parts and Glass For The Service VisitAs Per Below
GP4 Models Surface MountedSurface Mounted or in it packaging£300 Fixed N/A
GP4 Models Flush Mounted£350 FixedN/A
All Basic Models Surface Surface Mounted or in it packagingMounted£300 FixedN/A
All Basic Models Flush Mounted£350 FixedN/A
All PURE Models Surface Mounted or in it packaging£300 FixedN/A
All PURE Models Flush Mounted£350 FixedN/A
All Classic Models Surface & Flush Mounted£409 (includes up to 2 hours)£35.00
All Pro Models Surface & Flush Mounted£409 (includes up to 2 hours)£35.00
All BORA XBO Models .Glass Oven Door.From £350.00£35.00
All listed prices exclude parts & VAT

Servicing prices

ModelCall out fee1/4 hourly rate
All BORA Health Checks without any faulty items not workingAs Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts and Parts For The Service Visit.As Per Below
All BORA BASIC & GP4 Health Checks without any faulty items not working£249.00 & 5% OFF Genuine BORA FilterN/A
All BORA PURE Health Checks without any faulty items not working£249.00 & 5% OFF Genuine BORA FilterN/A
All BORA Classic Health Checks without any faulty items not workingFrom £299.00 & 5% OFF Genuine BORA FilterN/A
All BORA PRO Health Checks without any faulty items not workingFrom £349.00 & 5% OFF Genuine BORA FilterN/A
All listed prices exclude parts & VAT

Annual service

ModelCall out fee1/4 hourly rate
Service Plan for all BORA Appliances completed every year.As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, and Parts For The Service Visit.As Per Below
BORA BASIC & GP4U Cooking SystemsBORA BASIC & GP4U Cooking SystemsBORA BASIC & GP4U Cooking Systems
All BASIC's & GP4U's Service Plan £24.00 Per Month, Plus 10% Off All Parts FittedN/A
BORA PURE Cooking SystemsBORA PURE Cooking SystemsBORA PURE Cooking Systems
All PURE's Service Plan£24.00 Per Month, Plus 10% Off All Parts FittedN/A
BORA Classic Cooking SystemsBORA Classic Cooking SystemsBORA Classic Cooking Systems
All Classic's Service Plan 1 System (Up To 2 Modulars and 2 Extractor)£34.00 Per Month, Plus 10% Off All Parts FittedN/A
All Classic's Service Plan 2 System (Up To 4 Modulars and 3 Extractor)£39.00 Per Month, Plus 10% Off All Parts FittedN/A
All Classic Service Plan 3 (Up To 6 Modulars and 3 Extractor)£45.00 Per Month, Plus 10% Off All Parts FittedN/A
BORA Pro Cooking SystemsBORA Pro Cooking SystemsBORA Pro Cooking Systems
All PRO's Service Plan (Up To 2 Modulars and Extractor)£39.00 Per Month, Plus 10% Off All Parts FittedN/A
All PRO's Service Plan (Up To 4 Modulars and 2 Extractor)£49.00 Per Month, Plus 10% Off All Parts FittedN/A
All PRO's Service Plan (Up To 6 Modulars and 3 Extractor)£59.00 Per Month, Plus 10% Off All Parts FittedN/A
All listed prices exclude parts & VAT

Installation

ModelCall out fee1/4 hourly rate
Installation Package for all BORA AppliancesAs Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, and Parts For The Service Visit.As Per Below
All Basic ModelsFrom £199.00N/A
All Pure ModelsFrom £249.00N/A
GP4 ModelsFrom £199.00N/A
All Classic ModelsFrom £349.00N/A
All Pro ModelsFrom £449.00N/A
All listed prices exclude parts & VAT

Additional Information

Authentic Parts

All parts used at our service visits and repairs are authentic BORA OEM spare parts. We kindly ask you to make note of it, that spare parts are not included in the price above.

Parts Guarantee

Our BORA parts used for repair come with a 12-month guarantee. There is no warranty given on glass once fitted.

Additional charges

Additional charges may be applied for Miscellaneous parts, parking, tolls and appliance parts if this applies.

What if I want my repair to be Flush Mounted?

We kindly ask our customers to provide the silicon if the system is flush mounted, JES offers the service to supply stone silicon with an adiditional charge of £25.00 plus V.A.T but we kindly ask our customers that JES cannot be called to acount for the differences in the silicone tonality. The labour charge for the service can vary upon the requirements.

What does Installation for BORA products include?

Our prices for installation include 1st fix, 2nd fix, Silicon works if flush, software updates commission and handover.

What can I expect at a BORA Health Check?

Our prices for a BORA system health check includes

1 - An Electrical Connection and Safety Check performed by a certificated J.E.S Field Service Engineer.

2 - A BORA cooking zones performance test with a qualified BORA cookware conducted by a BORA Germany certificated J.E.S Field Service Engineer

3 - An air flow test at recirculating and ducted bora systems conducted by a BORA Germany certificated J.E.S Field Service Engineer (system dependent)

5 - Receive 5% discount on your BORA Filter for your BORA Cooking Appliance whilst we complete a health check on all PURE and Basic Systems.

6 - Check the condition of your Silicon joints if installed, if you require this re-sealing with silicon, we can provide this service at an additional charge.

7 - A free copy of your BORA appliance manual.

8 - A free copy of  "OUR BORA 5 I 5 RECIPE EDITION".

9 - An elaborated JES health check summary report concerning all health checks tests performed by a BORA  Germany certificated J.E.S Field Service Engineer.

Note - if any repairs are required then it changes to a repair charge. Full access will be required for us to complete a BORA Health Check.

JES Service call charge Visit on BORA Products - Dealer/Installer/Enduser Error 

Charged from £175.00 plus V.A.T will apply if the problem was not caused by the system it's self, this only covers up to 30mins labour, an extra service labour charge which varies on the model we are attending will be applied for every 15mins after the 1st 30 mins. We therfore kindly ask you read the confirmation email carefully before acknowledging a service visit. Additional charges listed above may also apply. 

Non Attendance Fee

Non Attendance From £175.00 plus Vat and other additional charges that we may incurr within 24 working hours before service visit date.

 

Request form

Request Form
Fill out our Request a Call Back form.

Call back

Call Back
We call you back at a time that suits you.

Diagnosis

Diagnosis
We diagnose the problem on the phone.

Quote

Quote
We will provide a fixed quote including labour, parts and VAT.

Engineer attends

Engineer attends
An expert engineer will come out at a convenient time with our workshop van.

Fixed

Fixed
The problem is fixed.

Accreditations

Electric Safe NAPIT Gas Safe