Terms & Conditions


1. Definitions

1.1.  The “Buyer” means the person, firm or company who buys or agrees to buy Goods from the Seller.

1.2.  The “Seller” means “Joint Electrical Services Ltd” of The Old Post Office, The Shop, 70 Leicester Road, Ibstock, Coalville,

Leicestershire, LE67 6HJ

1.3.  “Conditions” means the Conditions of Sale set out in this document and

any special conditions agreed in writing by the Seller.

1.4.  ‘Services’ means Services (to include installation) provided by the Seller to the Buyer to include general electrical work, gas work, plumbing and heat insulation.

2. Conditions

2.1  All contracts of sale made by the Seller shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the Buyer.

2.2  Any amendments to these terms and conditions must be confirmed in writing by the Seller.

2.3  Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyers acceptance of these Conditions.

2.4  Deposit will vary depending on the brand of Goods supplied and the Customer will be advised at the time of purchase.

3. Prices

3.1 The Price shall be the Seller’s price contained in the Seller’s Quotation.

3.2  Should a product’s price change between receipt of order and dispatch the buyer will be notified and given the opportunity to cancel the order and receive a full refund.

3.3  All Prices are exclusive of VAT and charges for packing, postage and Carriage (plus VAT) which shall be paid in addition.

3.4  Call out Charge is applicable and the Customer will be advised on booking and will vary according to the area and brand.

3.5  Payment is due upon completion in full unless terms of credit agreed which shall not be more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle the Seller at its option to treat the Contract as repudiated by the Buyer or to delay delivery until paid.

3.6  If any act or proceedings shall be commenced in which the Buyer’s solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.

4. Interest on Overdue Invoices

4.1 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at 4% over Barclays base rate as varied from time to time.

5. Warranty and Liability

5.1  The Seller warrants that the Goods will be at the time of delivery correspond to the description given by the Seller. When this is not possible the Buyer will be notified and given the opportunity to cancel the order and receive a full refund. All other warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

5.2  The Supplier warrants to the Buyer that the Services will be provided using reasonable care and skill.

5.3  Some installations may require minor cuts or holes to be placed into your walls, ceilings, or floors in order to fish wires or install mounts. The basic installation does not cover repairs to these areas.

5.4  This warranty does not cover non-performance of units improperly installed if you self install. Self installation is at your own risk and the Seller accepts no liability to any damage or personal injury caused in doing the same. Poor quality or sub standard self installations are not covered in warranty and you will be responsible for your installation and for correcting an improper installation.

5.5  Guarantee

Direct Work

Parts that we supply are covered by a manufacturers guarantee ranging from 90 days to 1 year and excludes consumable items, for example lightbulbs.
We guarantee the quality of the workmanship of any job for 3 months, unless otherwise stated.

If a part fitted by us fails during the guarantee period, we will supply the labour free of charge for fitting that part even though it was not due to our workmanship.

Agency Work (appliances under manufacturers warranty or guarantee)

When acting as an agent for a manufacturer or distributor the work undertaken and guarantee thereof are subject and in accordance with the manufacturers or distributors terms & conditions.

Insured Appliances

All customers are advised to obtain authorisation from the insurance company prior to booking a call. The Customer making the booking remains responsible for settling the debt and claiming back from the insurance company. In the exceptional case where the insurance company arranges for direct payment, in the event of late payment (28 days from invoice) or disputed payment, the Customer will be liable to make payment within 7 days and seek reimbursement from the insurance company themselves.

6. Delivery

6.1  Where a specific delivery date has been agreed, and if this delivery date cannot be met the Buyer will be given the option to agree a new delivery date or receive a full refund.

6.2  Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

6.3  Delivery of the Goods shall be made to the Buyer’s address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

7. Ownership and Risks

7.1  The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller’s premises at the Buyer’s request.

7.2  The Seller remains the owner of the Goods until the Seller has been paid in full for such goods.

7.3  The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within a reasonable time of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do this he is deemed to have accepted the Goods.

7.4 Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packaging at the Buyer’s risk and either:-

  1. a)  retained by the Buyer for a reasonable period to enable the Seller or its agents to inspect or collect the Goods or

  2. b)  at the Seller’s option returned by the Buyer to the Seller who will refund the cost of postage and packing to the Buyer if the Goods are in fact defective.

8. Cancellation and Returns


a) The Buyer is entitled to cancel an order for Goods no later than the end of the seventh working day after the day of delivery.

b) To cancel Goods the Buyer must send a written notice of cancellation by post or hand delivery to the Seller.

c) On cancellation of an order, the Buyer must return the Goods to the Seller in their original condition and undamaged. When the Buyer cancels the order, they will have to pay the carriage costs for returning the Goods to the Seller. The Buyer must take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit.

8.2. If any Services require to be cancelled, seven days written notice by post or hand must be provided to the Seller.

8.3. a) If the Buyer wishes to return Goods, the Goods must be unused and sent back to the Seller with the original receipt within fourteen days and the Seller will provide the Buyer an exchange or a credit note. Please note that no refunds are offered on any Goods. This does not affect the Buyers consumer rights, including the right to claim a

refund, replacement, repair and/or compensation where the goods are faulty.

b) 8.1 (c) is applicable when returning all unused Goods.

8.4 Cancellations can differ depending on sale of Goods. No refunds are given once the order is placed

9. Force Majeure

9.1 In the event that the Seller is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Seller shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

10. No Waiver

10.1 The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions.

11. Liability

11.1 In the event of any breach of these Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damage.

12. Law and Arbitration

12.1 These terms and conditions shall be governed by English law and any dispute arising out of or in connection with this Agreement shall be referred to arbitration in London in accordance with the Arbitration Act 1996 or any statutory modification or re-enactment thereof for the time being in force.

13. General

13.1 By accepting the Proposal the Client agrees to be bound by these terms and conditions


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